Privacy Policy

Effective Date: 6/1/2025

We may collect the following types of information:
- Personal Identifiable Information (PII): such as your name, address, phone number, email address, and date of birth.
- Protected Health Information (PHI): includes any information about your health status, medical history, diagnosis, treatment, or payment for services that can be linked to you.
- Insurance Information: including policy numbers, group numbers, and claims history.
- Payment Information: such as credit card details or billing addresses for processing payments.
- Technology Data (if applicable): such as IP address, browser type, operating system, and access times from website or telehealth usage.

 

Your information is used for:
- Providing mental health evaluation, treatment, and medication management.
- Scheduling appointments and managing patient records.
- Communicating with you about your care or our services.
- Billing and processing insurance claims.
- Meeting legal and regulatory requirements (e.g., HIPAA).
- Improving our services and user experience (non-identifiable analytics).

 

We do not sell or rent your personal information. We may share your information in the following ways:
- With Your Consent: for coordination of care or referrals.
- With Insurance Providers: for payment processing and eligibility verification.
- With Business Associates: such as electronic health record vendors or billing services, under strict HIPAA-compliant agreements.
- When Required by Law: such as in cases of abuse, threats of harm, court orders, or audits.
- For Public Health Activities: including reporting communicable diseases or adverse medication reactions.

 

You have the right to:
- Access your health records.
- Request corrections to your records.
- Request limits on what information we share.
- Request confidential communications.
- Receive a copy of this privacy policy.
- File a complaint if you believe your privacy rights have been violated.
 

To exercise these rights, please contact us using the information provided below.

 

We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction.

 

Mobile SMS Messaging Privacy Policy:

We may collect information such as name, phone number, and email address.

We use this information to provide services such as appointment reminders, billing, and customer service.

We do not share, sell, rent, or trade your information for promotional purposes.

You may opt out at any time by replying STOP. Messaging frequency varies. Messaging & data rates may apply. Your mobile information will not be shared with any third parties for marketing.

To remove your information, contact us at contact@lifeworxmentalhealth.com

All policies follow CTIA guidelines. We use secure, encrypted platforms for telehealth sessions and digital communications. While we take every precaution, please be aware that no digital communication method is entirely risk-free.

 

Our website or communication materials may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted with a new "Effective Date" at the top of this document.

 

If you have questions about this policy or wish to exercise your rights, please contact:
 

LifewoRx Mental Health & Wellness
Attn: Privacy Officer
15840 FM 539 Suite 240 Houston TX 77095
Email: contact@lifeworxmentalhealth.com
Phone: (281) 588-0308